TY  - GEN
AU  - Besterfield Dale H.
AU  - Michna C.B.
AU  - Besterfield G.H.
TI  - Total Quality Management
SN  - 8178082705
U1  - 658 
PY  - 1999///
CY  - Singapore
PB  - Addison Wesley Longman
KW  - Leadership, Techniques, Statistical Process, Benchmarking, Experimental Design, Analysis
ER  -